Any financial information you provide
for ordering pyacht.com products is held with strict confidentiality, is transferred
through secure Internet connections. and is accessible by a limited number of employees.
All the data you provide is transmitted via Secure forms that provide the highest
Internet security available. User information is encrypted at your browser and then
decrypted when it arrives at pyacht.com. This technology safeguards your personal
information, your credit card information and ensures your privacy. Your data will not be
released to any person or entity other than those responsible for processing your orders
in our offices. We do not store your credit card number. We do not collect or sell
If you have questions regarding our credit card security policies, please e-mail us
at firstname.lastname@example.org or call us at 877-379-2248.
Pyacht.com respects your privacy. All personal information
you provide to us is kept strictly confidential. We do not share, rent, sell, collect or
exchange your personal information, including your name and your e-mail address, with
We are very reasonable people when it comes to
returns, but we do have the following policies. You must complete our Return
Authorization Form in order to receive
a Return Authorization Number prior to sending us a return. We will
refuse delivery of any package not clearly marked with an RA number, and it
will be returned to you. We will not accept the return of any used,
scratched, dented, soiled, or damaged items or items that are not in their
original packaging with all component parts, literature and warranty cards
Items returned for a refund or exchange will
be subject to a restocking charge based on the table below.
|Reason for Return
w/ All Packing
Special Order Returns
Because of the lead time required for
delivery of special order items, we will inform you when you place your
order that you have ordered a special order item and inform you that the
return of the special order item is subject to the manufacturer's return
policies. Many special order items are non-returnable and those that
are returnable carry restocking charges equal to or greater than those
listed in the table above.
Cut lengths of rope, cut lengths of wire, rigging fabricated to
your specifications, custom-made products, sails, software, electronic charts,
blister-packed products that have been opened, life rafts, flares,
inflatable PFD's, night vision products and EPIRBS are not
returnable. Items that we ship to you that are considered hazardous
materials (HAZMAT's) are also non-returnable because it is illegal for you
to ship them. If
a non-returnable item is defective, we will gladly repair or replace the
item. We will not accept the return of any item that is not in its
original packaging with all manuals, original packing material and
warranty cards in place. We will not accept the return of clothing if the manufacturer's
tags have been removed. If clothing does not fit properly, we will
gladly exchange the garment or accept a return provided the tags have not
been removed. We will not accept the return of any used items or items
that are not in their original packaging with all parts, pieces and
While we do our best to promptly credit your account for returns,
items that are not in condition for immediate resale (i.e.
open boxes) will be subject to manufacturer inspection prior to issuing you
a credit. Marine Electronic and Electrical items that are returned
for credit are always subject to inspection by the manufacturer and/or
distributor prior to credit being issued for the return. Because the
inspection process takes time, please allow 3-4 weeks from the time we
receive your return for us to credit your account.
After 30 days, all sales are final.
Should you experience a problem with any product purchased from us after 30
days, we will gladly assist you with any applicable warranty claims with the
All items purchased from pyacht.com are made
pursuant to a shipment contract. This means that the risk of loss and title
for such items pass to you upon delivery to the carrier. We are unable
to initiate claims for goods damaged in transit. It is your
responsibility to initiate claims for orders damaged during shipment.
All claims must be placed
with the carrier within five days of your delivery date. Please open packages immediately.
Retain all damaged packaging for inspection by the carrier.
We will notify you by email if your order is being drop-shipped from the manufacturer. Please open package upon receipt, inspect for damage and report any damage to us with in 24 hours. Failure to report damage within 24 hours will void warranties and we will accept no returns.
Cancel Unshipped Items
You can also cancel unshipped non-custom items. To do that, send an
e-mail to email@example.com. Include your order number and the part number(s) of the
item(s) you wish to cancel. Orders for custom-made items such as rigging,
spinnaker poles and sails may not be canceled once the order is in
production. These items require various lead times to manufacture, and
may require pre-payment or a non-refundable deposit prior to
production. Please call us toll free at 1-877-379-2248
for specific details and terms for special orders.
We will tell you honestly what to expect, rather than
disappoint you with broken promises and failed delivery. Given the nature of
the Marine Industry, it is impossible for any vendor or manufacturer to maintain a 100%
Most of the products available in our catalog are readily
available and ship promptly. If there is a backorder problem,
we will notify you and provide an estimated shipping date.
You are responsible for any duty, VAT or
other non-shipping charges incurred in the destination country.
International duties and taxes are never included in the invoice for your
order. If you refuse delivery of an international order, you will be
responsible for any fees associated with your order being returned to us,
and could be responsible for the duties and/or taxes even if the order is
returned to us. We are never responsible for the freight cost
associated with returning International orders, even in the event the item
is unusable due to a manufacturing defect. All International orders
placed directly require
pre-payment via Certified Check or Wire Transfer.
descriptions, typographic, pricing and photographic errors are unintentional and subject
to correction. We regret, but are not liable for, incorrect photos or typographical
errors. We reserve the right to refuse any order, for any reason.
There are no minimum orders. Orders under $149.00 dollars
are, however, subject to a $14.00 shipping and handling charge.