Any financial information you provide
for ordering pyacht.com products is held with strict confidentiality, is transferred
through secure Internet connections. and is accessible by a limited number of employees.
All the data you provide is transmitted via Secure forms that provide the highest
Internet security available. User information is encrypted at your browser and then
decrypted when it arrives at pyacht.com. This technology safeguards your personal
information, your credit card information and ensures your privacy. Your data will not be
released to any person or entity other than those responsible for processing your orders
in our offices. We do not store your credit card number. We do not collect or sell
pyacht.com respects your privacy. All personal information
you provide to us is kept strictly confidential. We do not share, rent, sell, collect or
exchange your personal information, including your name and your e-mail address, with
Items returned for a refund or exchange will be subject to a restocking charge based on the table below.
Special Order Returns
Because of the lead time required for delivery of special order items, we will inform you when you place your order that you have ordered a special order item and inform you that the return of the special order item is subject to the manufacturer's return policies. Many special order items are non-returnable and those that are returnable carry restocking charges equal to or greater than those listed in the table above.
After 30 days, all sales are final.
Should you experience a problem with any product purchased from us after 30
days, we will gladly assist you with any applicable warranty claims with the
All items purchased from pyacht.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier. We are unable to initiate claims for goods damaged in transit. It is your responsibility to initiate claims for orders damaged during shipment. All claims must be placed with the carrier within five days of your delivery date. Please open packages immediately. Retain all damaged packaging for inspection by the carrier.
Cancel Unshipped Items
You can also cancel unshipped non-custom items. To do that, send an
e-mail to firstname.lastname@example.org. Include your order number and the part number(s) of the
item(s) you wish to cancel. Orders for custom-made items such as rigging,
spinnaker poles and sails may not be canceled once the order is in
production. These items require various lead times to manufacture, and
may require pre-payment or a non-refundable deposit prior to
production. Please call us toll free at 1-877-379-2248
for specific details and terms for special orders.
We will tell you honestly what to expect, rather than disappoint you with broken promises and failed delivery. Given the nature of the Marine Industry, it is impossible for any vendor or manufacturer to maintain a 100% fill rate.
Most of the products available in our catalog are readily available and ship promptly. If there is a backorder problem, we will notify you and provide an estimated shipping date.
You are responsible for any duty, VAT or other non-shipping charges incurred in the destination country. International duties and taxes are never included in the invoice for your order. If you refuse delivery of an international order, you will be responsible for any fees associated with your order being returned to us, and could be responsible for the duties and/or taxes even if the order is returned to us. We are never responsible for the freight cost associated with returning International orders, even in the event the item is unusable due to a manufacturing defect. All International orders placed directly require pre-payment via Certified Check or Wire Transfer.
As a service to our International customers who would prefer to use a credit card, we are now affiliated with Access USA. This service allows you to apply for a US billing and shipping address. Once you receive your Access USA address, contact your credit card company and add it as a secondary ship-to or secondary billing address. Now, when you make purchases from us, your shipping address will match your records on file with the credit card company. All credit card companies should allow you to add the secondary address. If you encounter any difficulties, we suggest you speak to a manager at the card company.
Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for, incorrect photos or typographical errors. We reserve the right to refuse any order, for any reason.
There are no minimum orders. Orders under $100.00 dollars are, however, subject to a $10.00 handling charge.
Toll free: 1-877-379-2248
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